Digital Information at a Glance
Read an interview with one of the key members of the EBS team, Sergiu Bordeianu IT Technology Partner EBS Integrator about Digital Transformation at a glance with extensive experience at Bosch Power Tools and Mercedes-Benz.io
Defining Digital Transformation and its impact
In order to remain competitive, modern-day businesses need to up their tech levels by implementing certain frameworks or patterns that would allow their enterprises to undergo Digital Transformation.
Accommodating today’s technological growth is imperative for business leaders and a challenge they need to be equipped to handle properly. In practice, it would mean applying an array of digital solutions – from Data Analytics to Automation Software.
The current drivers of Digital Transformation
While Digital Transformation offers significant advantages, its implementation isn’t vertical and implies working on a number of levels:
- Technology is in constant growth and development, so ensuring that your tech is up to date will allow you to remain competitive, reaping its advantages in a timely manner.
- The pandemic clearly demonstrated the importance of digital business scalability. It’s not only about aligning your business’s potential with whatever the competition is offering – it drives sustainability and increases your enterprise’s relevance in all the right ways.
- According to the McKinsey report, B2B companies that underwent Digital Transformation witnessed a 10-15% revenue increase by cutting their production costs and streamlining Customer Journey. Another study has also shown that start-ups were able to increase their revenue by 34% after adopting a digital-first mindset.
Still, at the end of the day, every facet of Digital Transformation is talent-based.
Digital Transformation and the value it brings to the society
Despite a common misconception, Digital Transformation can transform not only individual entities, enterprises, or industries but also accelerate socio-economic growth. Ease of use, convenience, and efficiency are the three cornerstones of a global society. Digitally transformed public administration will lead to enhanced public services and streamline communication between the citizens and the government. One of the numerous reasons governments should do their best to include Digital Transformation in their agenda.
A great example of adopting digital-first solutions is Estonia, that’s laser-focused on leveraging efficient and highly scalable digital governance solutions. E-Estonia is undoubtedly an incredible project that’s bound to revolutionize digital statecraft as we know it. It’s a versatile tool that bridges the divide between the citizens and the government in an elegant and user-centered manner. Every service the government is involved with (justice, legislation, education, banking, voting, taxes, etc.) is unified under one roof in a single, easy-to-use platform accessible to the entire nation.
From handling their parking tickets to voting, every Estonian citizen has the opportunity to manage their government-related needs through their laptop, easily and online. It was largely made possible through the so-called “once only” policy implying that no single piece of info should be entered twice. There’s no need to prepare a loan application as every applicant automatically gets all the necessary data (debt, income, savings, etc.) from elsewhere in the system.
Visiting healthcare experts is as easy as 123 and implies zero paperwork as doctors have their patients’ medical records in their database, ready to be accessed on demand.
The whole system revolves around a chip-ID card that streamlines any routine processes and accelerates them to a maximum.
Adnrus Kaarelson, a director at the Estonian Information Systems Authority, claims that all bureaucratic processes, aside from the most cumbersome ones, such as property deals, can easily be managed online.
The impact of Digital Transformation on start-ups
The main purpose of any start-up is to bridge the gap between business entities and IT solutions. The accelerated technology growth makes this process a whole lot more straightforward. This brings us to Estonia, which boasts of having the largest number of start-ups per capita in Europe.
The first steps in Digitizing business processes
First things first – before starting to apply any digital solutions, it’s essential to conduct a thorough Business Analysis coupled with a comprehensive tech audit. It will help determine the right tools and applications that would streamline the workflow and optimize the workload accordingly.
Getting caught up in extensive analysis shouldn’t take too long. At EBS Integrator, we realize that technology is changing and keeping up the pace is imperative if we don’t want our solutions to become outdated by the time we finish the audit.
The perfect examples of Digital transformation
In our experience, we could pinpoint the two most significant and invaluable apps that were meant to solve real-world issues:
- The app designed for Ukrainian refugees. Since the start of the war in Ukraine, hundreds of thousands of people were forced out of their homes and seeking shelter worldwide. To help them find all the necessary food, supplies, housing and paperwork, an all-in-one app was designed in record time. Its purpose was to help as many refugees easily find anything they required, and it provided support to everyone in need.
- The EU Digital Covid Certificate. The pandemic set more than a few new rules that were bound to prevent the spread of globalization and minimize social interactions. However, it didn’t take too long for a unified system to appear to help the people in Europe to go about their business without any significant restrictions and, at the same time, with minimal health risks. The Covid Certificate helped countries overcome the direct phase of the pandemic and demonstrated the importance of Digital Transformation better than anything else out there.
Digital Transformation for Retail businesses
Walmart was among the first to implement Digital Transformation as part of its business model by opening an online marketplace. Of course, Digital Transformation is an ongoing process, so it didn’t stop there. Seeing how digitizing internal processes and Customer Journey is equally important to any business, there’s plenty of room for adjustments on the way to the top.
Walmart designed its own mobile app as well as a website to create multiple digital touchpoints for analyzing the behavioral information of its customers. The analysis allows them to pinpoint the customers’ needs, resulting in multiple new services resurfacing, including same-day pickup, mobile ordering, and the so-called “buy now, pay later” feature.
Digital Transformation implies publically available digital solutions for everyone to use. At EBS Integrator, we’re laser-focused on developing intuitive, user-centered digital products and services accessible to anyone who might need them. That’s why some of our mobile apps have over 5 million downloads.
We put people’s needs first. We analyze their thinking, behavior, and necessities by listening to whatever they say and using this information accordingly.
We believe that while any IT company can provide certain solutions to certain problems, only an IT company focused on actively using business input and business feedback will be able to use all that data to transform the enterprise and take it to the next level.
Ultimately, if you’re still hesitant about Digital Transformation for your business, you’re definitely missing out on an edge that your competitors probably already have. The truth is that the future of work lies within the digital domain, and there is no feasible way around it.
Hopefully, our editorial helped you learn a bit more about Digital Transformation and its role in modern society. One way or the other, digitizing your business will help you remain competitive in today’s fast-paced environment.