SIA “ELBORGA” is a Latvian SME that delivers on-site cleaning services. With over 20 employees, the company made use of several tools for time, stock, payroll and order management, that were proven ineffective either drove additional costs. Since SMEs are looking for an optimized approach on their operational site, the company approached EBS to develop a solution that would fit its operational and generic management needs.
Right from the beginning, the most difficult task to accomplish was collecting requirements. While ELBORGA was aware of their processes, the vision of combining each and every process into a convergent interface has been inconclusive and some adjustments had to be made.
The company required a task management system that combined communication across stakeholders, payroll management, customer relation management, as well as invoicing and billing integration: ”I used several different types of calendars to organize myself and my employees’ assignments, but we still needed other features, like reports for hours worked and customer base. We couldn’t find an appropriate software for my business, and so I looked around for alternative solutions. We wanted to be able to see employee tasks from different views. A customer, an employee, and I would each need to see the tasks and interact with them.” – stated Mr. Valters Grobiņš, the company’s owner.
All of these had to be designed as a perfect fit for any service delivery firm, that implies on-site services such as plumbing, cleaning, either home repair/improvement services. Along with the requirements, the scope of work increased in volume, featuring a comprehensive solution for each and every activity of the firm.
After hundreds of hours in sessions with the company’s owner, EBS managed to map all of the required functionality, delivering its own add-value to the initial idea. From the initial stage to deployment, the team analyzed and integrated each and every role within the system and enabled interactive communication across the entire process experience of SIA ELBORGA: “The new software has streamlined employee tasks, improved internal communication and reduced the need for administrator involvement. My employees appreciate the solution, and they like the ability to use it for internal communication. Now, they can manage tasks on their own and I do not need to reach them by phone on a regular basis.” – Stated Mr. Valters Grobiņš, CEO of SIA “ELBORGA” and now founder of Cloud Schedule.
The platform has been designed as a “Service-As-A-Service” (further as SaaS) product that now grew into a startup niched on empowering service delivery companies to cut on cost and improve their organizational process-oriented needs. While the startup is getting momentum and early adopters, we’re continuing to improve the Cloud Scheduling platform within an open development cycle, to deliver a comprehensive SaaS framework across web and mobile.
The new software has streamlined employee tasks, improved internal communication, and reduced the need for administrator engagement. EBS Integrator implemented a detailed, accurate project plan that allowed them to remain on schedule and within the proposed budget.
Even though they’re on the other side of the world, it seems like they’re right down the hall. Users are impressed with the technology made available through the site. EBS Integrator is able to translate ideas into a product, effectively using their resources to respond to the client’s feedback. The team is communicative and available.
Our new platform is more effective than some of the solutions put forth by the giants in our industry. Site response times are trice faster, while cost savings driven by efficient resource usage average around €13,000 per quarter. EBS Integrator was as proactive, efficient and responsive as an in-house team.
EBS Integrator produced top-notch development work with few delays. Their technical expertise, systematic processes, and organization made for a smooth workflow.
Because we were so happy with how they worked, we didn’t reach out to anyone else for our second project. Both apps receive positive feedback from users and were delivered with very few bugs. They make you feel like you are their only client.
EBS Integrator met the beneficiary’s standards and produced the product within the timeline. Their team was prompt and approachable. Expect a team dedicated to delivering the best for their clients.
The 80% user retention rate is the most prominent KPI of the app, while the net promoter score also boasts a positive metric. EBS has a professional team who is willing to provide honest and proactive feedback, and it’s been apparent how much they truly care about the end product.
They were serious about the project. The website was launched successfully at a reasonable price. The EBS team was diligent and organized. We’ve successfully launched our startup. They delivered a high-quality web application.
The app has numerous downloads and positive ratings in both app stores. The team’s efficiency and diligence made the project a success. They were polite, professional, and extremely skilled at all aspects of project design and execution.
Due to their functionality and straightforward UI/UX, both apps have attracted praise from customers. EBS Integrator’s concise communication, transparent billing methods, and prompt turnaround time make the partnership rewarding.
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