Right from the beginning, the most difficult task to accomplish was collecting requirements. While ELBORGA was aware of their processes, the vision of combining each and every process into a convergent interface has been inconclusive and some adjustments had to be made.
The company required a task management system that combined communication across stakeholders, payroll management, customer relation management, as well as invoicing and billing integration: ”I used several different types of calendars to organize myself and my employees’ assignments, but we still needed other features, like reports for hours worked and customer base. We couldn’t find an appropriate software for my business, and so I looked around for alternative solutions. We wanted to be able to see employee tasks from different views. A customer, an employee, and I would each need to see the tasks and interact with them.” – stated Mr. Valters Grobiņš, the company’s owner.
All of these had to be designed as a perfect fit for any service delivery firm, that implies on-site services such as plumbing, cleaning, either home repair/improvement services. Along with the requirements, the scope of work increased in volume, featuring a comprehensive solution for each and every activity of the firm.
