A postal transformation that made international shipping affordable
The postal system used to run on paper and more than 10 disconnected programs, forcing staff to copy data by hand. Long lines were normal, international shipments stalled in customs, and broker fees added up to 20% to every cross-border parcel.
90%
of operations digital
2,000
post offices digitalized
-70%
cost to send a 2kg parcel abroad
+10%
more businesses using postal services
+20%
delivery efficiency
Overview on the project
Duration:
9 months (ongoing CI/CD)
Company size:
500-1000 employees
Industry:
Postal Services
Country:
Eastern EU
Challenge
The postal system ran on paper and more than 10 disconnected programs, so staff copied data by hand between them. Long lines were the norm, international shipments stalled in customs, and broker fees and inspections added up to 20% to every cross-border parcel. Slow, costly, and impossible to scale.
Solution
A platform that unifies the postal operator on a single ERP, with role-based access across every department. A courier module with an interactive map and a mobile app streamlined deliveries. After an agreement with customs, e-customs declarations removed broker fees and enabled direct international dispatch, cutting cross-border costs up to 73%. The platform also handles money orders, bill payments, and an e-commerce API. 90% of processes are now digital across 2,000+ post offices.
Confidential client
Postal services
90% of processes digitized across 2,000+ post offices, with cross-border shipping costs cut up to 73%.
Confidential client
Postal services
Technology stack
React
SwiftUI
Modules & Integration
Core platform and integrations
IPS integration
Connection to the International Postal System enables global tracking and cross-border logistics.
ERP integration
Accounting, HR, CRM, inventory, and logistics run on one system with real-time updates.
E-Commerce API
Third-party platforms plug the postal operator's logistics and payments into their own systems.
Core platform and integrations
IPS integration
Connection to the International Postal System enables global tracking and cross-border logistics.
ERP integration
Accounting, HR, CRM, inventory, and logistics run on one system with real-time updates.
E-Commerce API
Third-party platforms plug the postal operator's logistics and payments into their own systems.
Olga Petrașcu
Commercial Business Partner
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