AI call intelligence that made QA review 80% faster for a trading firm
A trading firm received a high volume of calls. 80% of its outsourced teams stored recordings in multiple formats (SFTP, API, and FTP), leading to duplicates, lost files, and readability issues. Reliable analytics were unavailable, making it impossible to detect and prevent money laundering.
200K
daily call capacity
2M
calls synced to CRM
+80%
faster QA review
360°
audit-ready files
Overview on the project
Duration:
1 year (ongoing)
Company size:
51–200 employees
Industry:
Finance / Telemarketing
Country:
EU, UAE
Challenge
A trading firm's outsourced teams stored 80% of recordings in different formats. This caused files to be duplicated, lost or made unreadable. Reliable analytics, the ability to flag suspicious activity and an overview for over 500 agents were all lacking.
Solution
An AI system that records and transcribes every call automatically. It analyzes sentiment, picks out key terms, and organizes data by region. What used to be 10,000+ manually reviewed calls became audit-ready documents in minutes. Data stays anonymous and is reached only through role-based access, so the right people see the right insight on personalized dashboards.
Technology stack
React
Next.js
TypeScript
Olga Petrașcu
Commercial Business Partner
Latest Case Studies
A platform that brought science-based parenting to 2M+ parents
+40K
paying clients in 3 yrs
A mobile app that transforms cryptocurrency into everyday payments
POS
integration in EU/Asia
A unified ERP and app connecting Lensa's optical stores and e-commerce
+40%
sales via app
A postal transformation that made international shipping affordable
-70%
cost x 2kg parcel
A digital gifting app that makes sending a gift as easy as a text
+14
users per free-gift campaign
A redesigned, mobile-first marketplace built for Tanzania's mobile majority
100M
records migrated (0 downtime)
A pet adoption marketplace with AI, escrow, and native apps
40+
payment processors integrated
A platform unifying MD's university admissions for students, universities, and the ministry
16+
universities on the platform
A digital queue system that lets truck drivers book border crossings in advance
+40%
more slots for transit time
A modern mobile banking app delivered under urgent PSD2 and IPS rules
20x
more transactions
Replacing a 15-year-old PHP system academic system for a global education organization
4x
faster scheduling
Digital credit platform that approves loans 60% faster for a bank
46.5%
SME loan growth
A low-code CRM on top of 1C, that grew a lender's credit portfolio by 33.5%
33.5%
portfolio growth
A tax-return platform that lets the German diaspora file in under 20 minutes
1,000+
declarations daily
A factoring lender that transformed funding into a 70%-faster edge
3x
invoices processed
An educational platform for Moldova's leading English-language school
7
systems integrated ⬡